Refund Policy

At Royal Mist, we are committed to providing premium quality perfumes and a smooth shopping experience.

1. Eligibility for Refund

You may request a refund only if:

• You receive a damaged product
• You receive a wrong item

2. Time to Request

• You must contact us within 24–48 hours of receiving your order.
• Requests made after this period may not be accepted.

3. Conditions for Refund

• The product must be unused and in original packaging
• Clear proof (images or video) of the issue must be provided
• The item must not be opened or used

4. Refund Process

• Once your request is reviewed and approved, we will:
  • Offer a replacement, or
  • Issue a refund, depending on the situation

5. Refund Method

• Refunds will be processed through a bank transfer or original payment method, depending on how the order was paid.

6. Non-Refundable Cases

Refunds will not be accepted if:

• You change your mind after placing the order
• The product has been used or opened
• The request is made after the allowed time

7. Shipping Costs

• Shipping charges are non-refundable
• If the issue is on our side (damaged or incorrect item), we will cover the return shipping cost